Laurel & Tercel business management courses have attracted thousands of leaders and managers from a vast range of public sector industries. For our learners, the rich content of our courses and the deep hands-on experience of course directors who deliver the courses are key features that enrich their learning experience. 

Course Ref.Sustainability & Corporate Social Responsibility
LT-CSR001Corporate Ethics, Governance & Social Responsibility
LT-CSR002The Social Entrepreneurship
LT-CSR003Business Strategies Based On Sustainability To Ensure Profits
LT-CSR004Building Sustainable Strategic Business Relationships
Course Ref.Strategic Management
LT-M001Company’s Vision, Mission & Values
LT-M002Strategic Planning & Management
LT-M003Contingent Strategies & Structures
LT-M004Principles Of Management & Organizations
LT-M005Risk Analysis & Management
LT-M006Effective Change Management
LT-M007Situational Analysis & Decision Making
LT-M008Strategic HR Management
LT-M009Business Performance Management
LT-M010Resources Analysis & Allocation For Service Centres
LT-M011Business Awareness & General Management
LT-M012Strategic Planning & Balanced Scorecard
LT-M013Setting Strategic Goals
LT-M014Organization Behaviour & Culture
LT-M015Optimizing Resources For Greater Outcome
LT-M016Strategic Thinking
LT-M017Management Skills & Techniques For Engineers
LT-M018Business Ethics: New Principles In Leading Businesses
LT-M019Managing Projects
LT-M020Crisis Management
LT-M021Governance, Risk and Compliance
Course Ref.Quality Management
LT-Q001Quality Assurance vs Quality Control
LT-Q002Six Sigma and Lean Management
Course Ref.Human Resources Management
LT-HR001Strategic HR Management
LT-HR002Business Ethics: New Principles In Leading Businesses
LT-HR003HRM As Strategic Business Partner (HRBP)
LT-HR004Interviewing & Selection Of Employees
LT-HR005HR Planning: Staffing The Organization
LT-HR006HR Learning & Development Planning
LT-HR007Organizational Codes Of Ethics, Values & Conduct
LT-HR008Train The Trainer
Course Ref.Leadership Skills
LT-L001The Future Leaders & Strategic Thinking
LT-L002Emotional Intelligence & Leadership
LT-L003Leading & Motivating Teams Effectively
LT-L004Developing & Leading High-Performance Teams
LT-L005Contingent Leadership
LT-L006Ethical Leadership
LT-L007Group Decision Making Strategies For Leaders
LT-L008Continuous Improvement Leadership
LT-L009Leaders Empowering Frontline Employees
LT-L010The Future Leaders & Strategic Thinking
LT-L011Building & Leading An Effective Team
LT-L012Leadership Motivation
LT-L013Leadership Skills: Success Through Teamwork
LT-L014Creative Skills For Innovative Leaders
Course Ref.Creativity and Innovation
LT-CI001Creativity and Innovation
LT-CI002Innovation Management
LT-CI003Creativity at Work
LT-CI004Creativity in Project Management
LT-CI005Innovation Strategy
LT-CI006Managing Innovation and Design Thinking
LT-CI007Creativity, Innovation and Change
LT-CI008Disruptive Innovation
Course Ref.Interpersonal Skills
LT-PD001International Business Etiquette & Protocol
LT-PD002The Great Interpersonal Skills
LT-PD003Advanced Negotiation Skills
LT-PD004Achieving Objectives Through Time Management
LT-PD005Planning Work Efficiently
LT-PD006Managing Conflicts At The Workplace
LT-PD007Communicating With Empathy
LT-PD008Professional Business Writing
LT-PD009Dealing With Others At Work
LT-PD010Advanced Communication Skills
LT-PD011Managing Stress At Work
LT-PD012Emotional Intelligence Strategies For Success
LT-PD013Communicating With Empathy
LT-PD014Explore Your Power
LT-PD015Get Organized At Work
LT-PD016How To Make People Like You
LT-PD017Presentation Skills To Influence Decision Makers
LT-PD018Working Within The Culture Of Your Organization
LT-PD019How To Write & Present Reports
LT-PD020Planning Your Career
LT-PD021Analytical Thinking & Attention To Details
LT-PD022Importance Of Cultural Awareness In The Workplace
Course Ref.Sales & Marketing
LT-SM001Strategic Marketing
LT-SM002Market Research & Consumers’ Needs Forecasting
LT-SM003Marketing Planning & Budgeting
LT-SM004Return On Investment In Marketing
LT-SM005Category Sales Growth Within The Retail Markets
LT-SM006Customer Focused Marketing
LT-SM007Customer Relationship Management
LT-SM008Managing Strategic Accounts: Distribution & Retail
LT-SM009Managing Customers’ Needs
LT-SM010Fundamentals Of Retail Business
LT-SM011Working According To The Sales Concept Of Your Organization
LT-SM012Digital Marketing and Social Media Strategies
Course Ref.Customer Care
LT-CS001Mind Mapping: Inside The Customer’s Mind
LT-CS002Handling Customer Complaints Effectively
LT-CS003Telephone Skills In The Service Business
LT-CS004Excellence In Customer Service
All courses are designed and delivered in English or Arabic and produced in 3 levels: Beginner, Advanced and Proficient.
For further inquiries and in-house courses please contact our Principal Consultant, Iman Ousseyran by email: ousseyran.i@laurelandtercel.com or phone: +971 50 5536895.

Learning and Development – R&D

Different Needs, Different Courses

Teaching Methods

Pre, During and Post Learning Assessments