Course ReferenceCourse TitleDays
LT-CS001Fundamentals of Customer Service3
LT-CS002Handling Customer Complaints Effectively3
LT-CS003Telephone Skills In The Service Business3
LT-CS004Excellence In Customer Service3
LT-CS005Excellence In Customer Satisfaction3
LT-CS006The Role Of Positive Energy In Customer Happiness3
LT-CS007Customer Happiness Indicators3
LT-CS008Additional Customer Service Mileage3
LT-CS009Seven Star Customer Service3
LT-CS010The Customer Is Not Always Right BUT…..3
LT-CS011Etiquette For Excellent Customer Happiness3
LT-CS012Motivated People Delight Customers3
LT-CS013Dealing With Difficult Customers3
All courses are produced in 3 levels: Beginner, Advanced and Proficient, and delivered in English or Arabic.
جميع الدورات تصدر في ثلاث مستويات: المبتدؤون، الإدارة المتوسطة، الإدارة العليا، وتقدم باللغتين العربية أو الإنكليزية
For further information and bookings, contact our principle consultant, Iman Ousseyran, or +971505536895
Learning and Development – R&D
Different Needs, Different Courses
Teaching Methods
Pre, During and Post Learning Assessments