| Course Reference | Course Title | Days |
| LT-CS001 | Fundamentals of Customer Service | 3 |
| LT-CS002 | Handling Customer Complaints Effectively | 3 |
| LT-CS003 | Telephone Skills In The Service Business | 3 |
| LT-CS004 | Excellence In Customer Service | 3 |
| LT-CS005 | Excellence In Customer Satisfaction | 3 |
| LT-CS006 | The Role Of Positive Energy In Customer Happiness | 3 |
| LT-CS007 | Customer Happiness Indicators | 3 |
| LT-CS008 | Additional Customer Service Mileage | 3 |
| LT-CS009 | Seven Star Customer Service | 3 |
| LT-CS010 | The Customer Is Not Always Right BUT….. | 3 |
| LT-CS011 | Etiquette For Excellent Customer Happiness | 3 |
| LT-CS012 | Motivated People Delight Customers | 3 |
| LT-CS013 | Dealing With Difficult Customers | 3 |
جميع الدورات تصدر في ثلاث مستويات: المبتدؤون، الإدارة المتوسطة، الإدارة العليا، وتقدم باللغتين العربية أو الإنكليزية
For further information and bookings, contact our principle consultant, Iman Ousseyran, ousseyran.i@laurelandtercel.com or +971505536895
Learning and Development – R&D
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Teaching Methods
Pre, During and Post Learning Assessments
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